Support

Stuck? Most problems are one of these. If not, email us — we read everything.

Email: kjuraev.001@gmail.com
Please include your Mac model and macOS version, your TV model, and what you see on each screen.

My TV doesn't appear on the Mac

• Open Safix Mirror on the TV and leave it on its start screen.
• Check both are on the same Wi-Fi network. Guest networks and some mesh or office networks block devices from seeing each other.
• On the Mac: System Settings → Privacy & Security → Local Network → make sure Safix Mirror is on.
• Still nothing? Type the address shown on the TV into Connect by address in the Mac app.

The Mac says it needs Screen Recording permission

System Settings → Privacy & Security → Screen & System Audio Recording → turn on Safix Mirror, then quit and reopen the app.

The picture lags or freezes

• Use 5 GHz Wi-Fi for both devices if you can, and keep the TV close to the router.
• In the Mac app, choose what to give up on a slow network: Balanced, Keep it sharp (lower frame rate) or Keep it smooth (lower resolution).
• Large file downloads or video calls on the same network compete for bandwidth.

No sound on the TV

• Check "Send audio to TV" is on in the Mac app, and the TV's volume is up.
• Allow System Audio Recording when the Mac asks (System Settings → Privacy & Security → Screen & System Audio Recording).

The TV asks to "Allow" every time

That happens if either side forgot the pairing (for example after reinstalling). Allow it once more and it will be remembered. To reset on purpose: "Forget paired TVs" on the Mac, or hold OK on the TV's start screen.